Privacy Policy

Last updated: January 15, 2026

1. Introduction

At TrikeOps ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tricycle operations management platform.

By using TrikeOps, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, username, password (encrypted)
  • Profile Information: Profile photos, phone numbers, addresses
  • Driver Information: Body number, license number, vehicle information, terminal location
  • Booking Information: Pickup locations, destinations, booking dates and times
  • Payment Information: Payment preferences (we do not store credit card details)
  • Communication Data: Messages, reports, reviews, and feedback

2.2 Automatically Collected Information

When you use TrikeOps, we automatically collect:

  • Device information (device type, operating system, browser type)
  • IP address and location data (with your permission)
  • Usage data (pages visited, features used, time spent)
  • Log files and analytics data
  • Cookies and similar tracking technologies

2.3 Documents and Files

For drivers and operators, we may collect and store:

  • Driver's licenses and permits
  • Vehicle registration documents
  • Membership certificates
  • Identification documents
  • Other relevant documentation required for verification

3. How We Use Your Information

We use the information we collect to:

  • Provide Services: Facilitate bookings, connect passengers with drivers, manage memberships
  • Account Management: Create and manage user accounts, verify identities
  • Communication: Send booking confirmations, updates, and important notices
  • Safety and Security: Verify driver credentials, monitor for fraudulent activity, ensure platform safety
  • Improve Services: Analyze usage patterns, develop new features, enhance user experience
  • Support: Respond to inquiries, resolve disputes, provide customer support
  • Compliance: Meet legal obligations, enforce terms of service, protect rights
  • Lost and Found: Facilitate reporting and claiming of lost items

4. Information Sharing and Disclosure

4.1 With Other Users

We share limited information with other users as necessary for the service:

  • Passengers can see driver names, body numbers, phone numbers, and ratings
  • Drivers can see passenger names and contact information for bookings
  • Profile information visible in public profiles

4.2 With Service Providers

We may share information with third-party service providers who assist us in:

  • Hosting and maintaining our platform
  • Processing payments (if applicable)
  • Sending communications
  • Analyzing data and improving services

4.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our Terms and Conditions

4.4 With TODA Officials

Authorized TODA officials may access driver and operator information for membership management, verification, and administrative purposes.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data (passwords, payment information)
  • Secure servers and databases
  • Access controls and authentication
  • Regular security audits and updates
  • Secure file storage for documents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain records for safety and security purposes

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. Your Privacy Rights

You have the right to:

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and personal information
  • Objection: Object to certain processing of your information
  • Portability: Request a copy of your data in a portable format
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us through the platform or reach out to your local TODA officials.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Authenticate your account
  • Analyze usage and improve services
  • Provide personalized content

You can control cookies through your browser settings, but this may affect your ability to use certain features of the platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

TrikeOps is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the platform and updating the "Last updated" date.

Your continued use of TrikeOps after changes are posted constitutes your acceptance of the modified Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the platform or reach out to your local TODA officials.

For data protection inquiries, you may also contact the National Privacy Commission of the Philippines.

13. Your Consent

By using TrikeOps, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.